Real-Time Call Center Monitoring

Live monitoring call center and fulfillment performance

LivAudit

Automated customer service auditing system used to confirm billing and cancellation efficiency as well as provide ongoing monitoring for call center and fulfillment performance. These include the critical functions of cancellations, upsells, extensions, in addition to prodct shipment and return confirmations.

Yes THIRD PARTY AUDITING
Allows you to track hold times, talk times, recordings, call center billing, together with call center effectiveness from both a micro and macro level.

Yes PERFORMANCE ALERTS
Track call center stats and performance in addition to giving you the ability to be notified on customized metrics.

Yes PROFIT CALCULATIONS
Calculates Customer Lifetime Value by call center, affiliate, brand, as well as on other campaign metrics to increase ROI.

Yes MANAGEMENT TOOLS
Call center optimization and flow control made easy so you can make changes as needed without damages to your campaigns.

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