Automated customer service auditing system used to confirm billing and cancellation efficiency as well as provide ongoing monitoring for call center and fulfillment performance. These include the critical functions of cancellations, upsells, extensions, in addition to prodct shipment and return confirmations.
THIRD PARTY AUDITING
Allows you to track hold times, talk times, recordings, call center billing, together with call center effectiveness from both a micro and macro level.
Track call center stats and performance in addition to giving you the ability to be notified on customized metrics.
Calculates Customer Lifetime Value by call center, affiliate, brand, as well as on other campaign metrics to increase ROI.
Call center optimization and flow control made easy so you can make changes as needed without damages to your campaigns.
Get in touch!
Contact us and let us know
how we can help.